Policies

1. Data Collection and Use Policy

• Personal Information: Personal information is collected (e.g., names, addresses, email addresses, phone numbers).

• Purpose of Data Collection: Data is collected only for the purpose of processing orders, customizing gifts, and for delivery purpose only.

2. Consent and Permission

• Explicit Consent: Data will be used after getting explicit consent from the client.

• Opt-In/Opt-Out Options: Clients can anytime opt-in or opt-out of data provided by them.

3. Data Sharing and Disclosure

• Third-Party Sharing: Data will be shared with third party for delivery services after consent from client.

• Disclosure Policies: If any legal policies required then data will be shared with the consent of client.

4. Data Security and Protection

• Security Measures: We encrypt data provided by the clients by keeping it only with Admin without the access of any other person. Also we make sure data is password protected and cannot be seen or used by any other person even within our organization.

• Data Breach Protocols: We take responsibility if any time data is breached with all terms and conditions our client have asked.

5. Data Retention and Deletion

• Retention Period: We retain data untill the order is successfully delivered.

• Data Deletion: Customer have all the access to anytime ask for data deletion over a call or by mail.

6. Client Rights

• Access to Data: Client have all the rights to access their data.

• Correction of Data: Rights to correct any inaccuracies in their data.

• Data Portability: Rights to obtain and reuse their data for their own purposes across different services.

7. Compliance with Regulations

• GDPR Compliance: For companies operating in or serving customers in the EU, compliance with the General Data Protection Regulation (GDPR).

• CCPA Compliance: For companies operating in or serving customers in California, compliance with the California Consumer Privacy Act (CCPA).

• Other Regional Regulations: Compliance with other relevant privacy laws depending on the regions they operate in.

8. Policy Updates

• Notification of Changes: Clients will be notified through mail if any changes in our privacy policies.

• Effective Date: policies will be effective from the time of agreement till the agreement is active.

Cancellation Policy

1. Order Cancellations:

   • Orders can be canceled within 24 hours of placement without any penalty. To cancel your order, please contact our customer service team at qhads@wishboxblends.in or call us at +91-9742656741.

   • After 24 hours, cancellations will be subject to a cancellation fee to cover processing and handling costs.

2. Custom Orders:

   • Custom and personalized orders cannot be canceled once production has begun. Please review your custom order details carefully before finalizing.

3. Holiday Orders:

   • Orders placed during holiday seasons (e.g., Christmas, New Year, etc.) cannot be canceled once they have been processed. Please ensure your order details are accurate during these times.

Refund Policy

1. Eligibility for Refunds:

   • Refunds are available for non-customized products returned within 30 days of delivery. The item must be in its original condition and packaging.

   • Custom and personalized products are non-refundable unless they arrive damaged or with a manufacturing defect.

2. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. Provide photos of the damaged or defective product along with your order number. We will arrange for a replacement or a full refund, including return shipping costs.

3. Return Process:

   • To initiate a return, contact our customer service team at [customer service email] or call us at [customer service phone number]. We will provide you with a return authorization number and instructions on how to return your item.

   • Returns without a return authorization number will not be accepted.

4. Refund Processing:

   • Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used during the purchase.

5. Non-Refundable Items:

   • Gift cards, sale items, and any items marked as "final sale" are non-refundable.

6. Shipping Costs

5. • Responsibility for Shipping: If the refund is for damaged goods, incorrect items sent, unsatisfactory quality then WishBox takes responsible for return shipping costs.

Contact Us

If you have any questions about our cancellation and refund policies, please contact our customer service team at:

• Email: qhads@wishboxblends.in

• Phone:91-9742656741

We are here to assist you and ensure your satisfaction with our products and services.

Shipping Policy

General Shipping Information

1. Processing Time:

   • Orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

   • Custom and personalized orders may require additional processing time. Please refer to the product details for estimated processing times.

2. Shipping Rates and Estimates:

   • Shipping charges for your order will be calculated and displayed at checkout.

   • We offer the following shipping options:

     • Standard Shipping: 3-7 business days

     • Expedited Shipping: 2-3 business days

     • Overnight Shipping: 1-2 business days.

3. Delivery Time:

   • Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

   • We are not responsible for delays caused by the carrier or unforeseen circumstances beyond our control.

Shipping Methods

1. Domestic Shipping:

   • We ship to all addresses within India. This includes PO Boxes and APO/FPO addresses.

   • Orders shipped to PO Boxes or APO/FPO addresses may take longer to arrive.

2. International Shipping:

   • We offer international shipping to selected countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.

   • Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Order Tracking

• Once your order has shipped, you will receive an email notification with a tracking number. You can track your order by visiting the carrier’s website and entering your tracking number.

Shipping Restrictions

• Some items may be restricted from shipping to certain locations due to local laws and regulations. If an item cannot be shipped to your location, you will be notified during the checkout process.

Missing or Lost Packages

• If your package is lost or missing, please contact our customer service team at [customer service email] or [customer service phone number]. We will work with the carrier to locate your package or provide a replacement if necessary.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery. Provide photos of the damaged or incorrect product along with your order number. We will arrange for a replacement or a refund as appropriate.

Contact Us

If you have any questions or concerns about our shipping policies, please contact our customer service team at:

• Email: qhads@wishboxblends.in

• Phone:91-9742656741

We are committed to ensuring your satisfaction with our products and services.